Frequently Asked Questions
Find quick answers about orders, shipping times, product care, and returns.
1. Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay through our secure 256-bit encrypted checkout.
Can I change or cancel my order after placing it?
We process orders promptly. If you need to make changes or cancel, please email pay@globalgear.shop within 2 hours of placement with your Order ID.
2. Shipping & Tracking
Where do you ship, and how much does it cost?
We provide global shipping. We offer Free Standard Shipping on all orders over $50. For orders under $50, flat-rate standard shipping is $4.99.
How long does delivery take?
Order processing takes 1-2 business days. Standard international delivery typically takes 7-12 business days depending on destination customs clearance.
How can I track my package?
As soon as your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and direct tracking link.
3. Returns & Warranty
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, email pay@globalgear.shop to start your hassle-free return.
Do your watches come with water resistance?
Yes, our watches feature 3 ATM to 5 ATM water resistance, suitable for daily hand washing, rain, and light splashes. We advise against wearing them while hot showering or scuba diving.