Refund and Return Policy

Last Updated: August 2026

1. Eligibility for Returns

To qualify for a full refund, items must satisfy the following conditions:

• The return request must be initiated within 30 days of the recorded delivery date.
• Items must be in original, unused, unwashed, and undamaged condition.
• Watches must include original protective films, box, and warranty booklet where applicable.
• Apparel and bags must have original tags attached and contain no perfume, stains, or signs of wear.

2. How to Initiate a Return

Follow these simple steps to start your return:

1. Contact Customer Support: Send an email to pay@globalgear.shop with your Order Number, the item(s) you wish to return, and the reason for return.
2. Receive Return Authorization: Our team will review your request within 24 hours and provide the appropriate return warehouse address and RMA instructions.
3. Ship the Package: Securely package the items and ship them using a trackable courier service.

3. Refund Processing & Timeframe

Once your return package is delivered to our inspection facility:

• Our quality inspection team will inspect the item within 2 business days.
• Upon approval, your refund will be automatically credited to your original method of payment.
• Financial institutions typically process refunds within 5 to 7 business days.

4. Damaged, Defective, or Incorrect Items

If your package arrives damaged during transit or if you receive an incorrect item, please email us at pay@globalgear.shop within 48 hours of delivery with clear photographs of the defect. We will issue an immediate free replacement or full refund without requiring return of the defective item.

5. Order Cancellations

Orders can be cancelled free of charge if they have not yet been dispatched. Once an order is handed to the shipping courier, it must be received and returned under our standard return procedure.